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Contact Information
Erika Joanne Art PO Box 630 Manchester, WA 98353 360-769-8870 erika@erikajoanne.com Secure Online Shopping We accept all major credit cards through our Secure Shopping Cart System. Our streamlined checkout makes it a breeze to place an order! Your information will remain private & secure. Ordering by Phone We gladly take orders by phone. We are in the Pacific Standard Time Zone (PST) 360-769-8870. If we aren't able to answer your call, don't be shy, just leave your name & phone number on the voice mail. We check our messages daily & will call you back in a timely manner. Ordering by Mail When ordering by mail, please print (2) copies of the Order Form (one for us & one for your records). For the Order Form - Click HERE > Send the completed form along with your Credit Card info, Check, or Money Order to our address. All orders are payable in US funds only. There is a $35.00 fee on checks returned for NSF. Please keep in mind that if you have sent a check, we cannot process the order until it has cleared. As a result your order will take extra time to process. |
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Yippee! ~ FREE Domestic Shipping on orders over $100.00!
Domestic US Shipping Method We primarily ship First Class & Priority Mail through USPS. Please contact us if a faster shipping method is needed. International Shipping Instant downloadable E-PATTERNS are available to all our International customers through our online shopping cart. All other items need to be ordered by phone If you live outside the United States. Our online shopping cart is only wired to figure E-PATTERNS for International orders. Simply give us a jingle so we can calculate the S/H. Please allow 2-6 weeks for international orders to arrive. Shipping Speed It usually takes 2-5 business days for your order to leave our hands & make it's way to you. On a good day we can process an order the same day, it all depends on our schedule and how things are flowing. Shipping Costs FREE Domestic Shipping on orders over $100.00! Try combining your order with a friend to take advantage of this super deal! No coupon needed, just checkout like normal and your shopping cart will apply the super savings. Available for addresses inside the 48 contiguous states only. For orders under $100.00, our shipping is an estimate (see chart below). Since we sell heavy and bulky wood products we have to configure our cart to account for that. We always give partial refunds for over-payment. We do our best to keep the shipping fair and as low as possible. Shipping is very expensive and continues to go up for us too. It's also compounded when you consider having to pay an employee to pack and ship. Shipping & Handling Chart 0.01 - 11.99 = $4.95 12.00 - 20.99 = $5.95 21.00 - 24.99 = $6.95 25.00 - 29.99 = $8.95 30.00 - 35.99 = $10.95 36.00 - 42.99 = $12.95 43.00 - 50.99 = $14.95 51.00 - 59.99 = $16.95 60.00 - 69.99 = $18.95 70.00 - 82.99 = $20.95 83.00 - 100.00 = $22.95 100.01 - & up = FREE (Yep!) Shipment Tracking All our shipments are sent primarily by USPS First Class or Priority Mail which includes a tracking number that you'll receive in an email when your order has shipped. Return Policy For copyright protection, our pattern packets, kits, & book sales are final. If you receive damaged or incomplete merchandise we will gladly replace the item. Defective Product Please do contact us as-quick-as-lightening if a product arrives to you defective. We will do all we can to resolve the problem. |